Testimonials

Landlords:

Janie has managed my flat in SW10 while I live overseas, and the reason it works is her judgement. She knows exactly when to handle something herself and when to flag it to me, so I hear about what matters and nothing else. When a tenancy ends she runs the entire cycle without me lifting a finger: checkout, deposit deductions, works between tenants, compliance certificates renewed before they expire. She works smartly with trades too, happy to coordinate my own contractors or bring in her network when it's the better option, always at fair prices. And when something unexpected lands, a utility company chasing the wrong person, a neighbour issue, keys needed across multiple agents, she just sorts it. For an overseas landlord, that intelligence is worth everything. - Overseas Landlord - SW10
Janie Lapwood let and managed my property for a period of approximately ten years, when she eventually sold it for me. This was all done privately with no Agents involved. During the time Janie let my property, she always found extremely good tenants who looked after the property and paid their rent on time. I felt thoroughly confident that my investment was being well looked after and Janie's efficiency and communication were faultless at all times. I would highly recommend using Janie. - Landlord - SW6
Since we purchased our flat in London we have used Janie as our Property Manager and are extremely happy with her services. As we live abroad it is of the utmost importance that we have someone we can entrust with any kind of problems with the flat. Janie looks after the tenants well which means they stay for longer periods. - Overseas Landlord - SW6

I have to say that you are doing an excellent job and I have found you an outstanding property manager, so many many thanks for that. I appreciate your good work. - Landlord - SW6

Handles the tenants queries promptly. Where there are repairs needed, Janie oversees the works carried out by the contractors and keeps us informed throughout the entire process. I would like to express my sincere gratitude to Janie who always goes above and beyond. - Overseas Landlord - SW6

I started to work with Janie just over one year and a half ago as our property is often empty. From the very beginning I was taken back by how quickly she answered any issue I had, how fast she was able to solve any problem there was with the house and how thorough she was in her inspections. Since the very beginning of working together I started seeing a big difference in the overall conditions of our house. However, the biggest difference I noticed is how much control I feel I have on my property when I am not there compared to before and how easy she makes all this process seem. I honestly don’t know how I did it before her. I could not recommend Janie more! - Landlord - SW7

Janie has managed our property in Fulham since we first let it 16 years ago. Over the years, she has successfully handled all aspects of property management, including maintenance coordination, compliance requirements, and tenancy administration. Her communication has always been prompt, transparent, and reliable, ensuring that any issues are resolved efficiently and effectively. What distinguishes Janie is her commitment to delivering exceptional customer service. She has consistently acted in my best interests while maintaining positive relationships with tenants, resulting in a well-managed property and minimal management concerns for us as landlords. Janie has exceeded my expectations and continues to provide an outstanding service. I would have no hesitation in recommending her to any landlord seeking a trustworthy, professional, and highly capable property management company. - Landlord - SW6

Janie Lapwood took over as my agent over 10 years ago. Having had some pretty dreadful experience with large agencies it was such a relief and pleasure to deal with someone who looked after both the tenants and landlord with such care. I would recommend Janie wholeheartedly. 5 stars. - Landlord - SW6

Janie is very responsive and always attentive to both the tenant’s and the landlord’s needs. She is professional, reliable, and often goes above and beyond her usual duties to make sure everything is handled smoothly. I really appreciate her proactive approach and the extra effort she puts in whenever needed. - Landlord - SW11

Tenants:

Again thanks a lot for your help and for how you're handling this, your customer service has been fabulous. - Tenant - W11
Thanks for looking after us during our tenancy. We really appreciate how promptly you dealt with any issues that arose, and your help at both the start and end of the tenancy made everything go smoothly. - Tenant - SW6